Privacy Policy

When you enquire, book a visit or open an account we record your name, WhatsApp number (your 10-digit mobile) and email address, and the city and property you were asking about.

When you browse we record which listings were viewed, so we can tell a seller how their property is doing. This is counted, not tied to your name unless you are signed in.

If you list a property we hold the details and photographs you give us, and the documents you upload in support of them.

If you turn on phone alerts, we keep the address your browser gives us for sending them to that phone, and which browser and phone type it is, so you can see and remove your phones.

To answer you. A number given on an enquiry form is used to call you or message you on WhatsApp about that enquiry.

To keep you updated. Everything that appears in your notification bell on the site — your visits, tasks and leads, approvals — is also sent to you on WhatsApp and, if you turn them on, as phone alerts.

To run the service — showing you your shortlist, your appointments and the listings you have posted.

To tell a seller how many people have viewed and saved their property.

The agent handling your enquiry, and the administrators who run the office.

The seller of a property you enquire about sees that there is an interested buyer. They are given your contact details only once an appointment is arranged.

We do not sell contact details, and we do not pass them to other agencies.

Two outside services carry our messages to you and see what they carry. WhatsApp messages go through Meta's WhatsApp Business Platform, which receives your WhatsApp number and the text of each message. Phone alerts go through your browser maker's push service (Google, Apple, Mozilla or Microsoft), which receives the alert's text to deliver it.

Messages are sent whether or not you are signed in — they are addressed to you, not to a browser session.

Phone alerts keep arriving on a phone after you sign out there, until you stop them. Choose “Sign out & stop alerts on this phone”, or “Stop alerts on this phone” under Security & Alerts, on any phone that isn't only yours.

You can switch WhatsApp messages and phone alerts off separately, at any time, under Security & Alerts → Mobile alerts. You can also remove any phone from the list there.

We keep a record of each message sent — to whom, when, and whether it was delivered — so the office can tell whether a message reached you.

Booking an appointment creates an account so you can track it. The username is your email address and the initial password is your WhatsApp number — the confirmation says so plainly at the time.

If the email or mobile you give already belongs to an account, nothing is changed and no password is reset. Please sign in instead, or use the password reset.

Change that initial password once you are in.

Enquiries and leads are kept while they are live and for a reasonable period afterwards, because property decisions are slow and people come back.

Deleted listings and records go to a recycle bin first and are removed permanently by an administrator.

A copy of what we hold about you.

A correction, if something is wrong.

Deletion of your account and the personal details attached to it, where we are not required to keep them.

Write to hello@housingpride.com and we will come back to you.

The site keeps your sign-in token in your browser so you stay signed in, and a session cookie that lets us refresh it. Both are needed for the site to work.

If you turn on phone alerts, your browser also keeps a small background script from this site so alerts can arrive while the site is closed. Stopping alerts on that phone switches it off.

We do not run advertising trackers.